Novus Immigration

NOVUS PAYMENT & REFUND POLICY

*The terms Novus, Firm, Agency, Enterprise refer to NOVUS IMMIGRATION SERVICES PVT LTD.

*The term client, customer, party refers to the Individual who has signed up with our firm retaining our services for a fee charged upon them.

1. Services attained are time-bound:

2. Retention of services:

To retain the firm’s services for the next year, the client would have to pay the relevant additional charges.

3. Refund:

Each client case being unique, we do not compromise on the quality of our service and we put in 100% in every case to ensure that your application receives a positive result, although the final decision is taken by the CIC.

In case, the application gets rejected after receiving the ITA, we will refund 100% of the fee charged, without any terms and conditions.

Once the retainer agreement is signed, you could request for a refund within 15 working days. No request for refund would be considered for any purpose beyond this point. The firm would credit only 75% of the principal amount, 25% would be deducted as agency charges. If the client faces any issues/grievances which is attributed to the negligence or erroneous error committed by the RCIC, due procedures will be applicable and the necessary steps to safeguard the rights of the customer shall be made by the firm.

4. Guarantee/Promise/ Assurances:

We understand your concerns of “deriving value for the money spent”! Hence we categorically mention the simple fact that you are paying the firm for the legal and representation services it provides for you. Novus is not a part of any government body (embassy, visa application centres,). We are a Private entity and do not hold the authority to grant you a visa of any kind. Please note that the final decision on all visa applications rests with the relevant government department in the respective country. We do not guarantee you a positive result on your application as the Regulatory body that governs this profession ICCRC –

5. Third- Party / Government fee:

Expenditure incurred by the client for third party services such as IELTS, ECA, Government application fees are not included in our service charges and should be borne by the client.

6. Unexpected Government decisions effecting the current programs:

Changes in immigration rules is unpredictable and solely depends on a nation’s ruling political party. If an unforeseen change affects the current program eligibility or prospects, Novus is not responsible for any refund in case of a program becoming void. Though this is very unlikely, the possibility cannot be ruled out.

7. Exceptional circumstances requiring intervention of an authorised tribunal:

Both parties to this agreement mutually agreed to refer all disputes arising out of this contract to the arbitrator. The provisions of arbitration and conciliation Act 1996 as amended by the government will apply for the adjudication of the disputes arising out of either party. Disputes with respect to the terms of this agreement shall be decided by a court of competent jurisdiction within the territory i.e. the jurisdiction of courts of Bangalore, Karnataka.